Optimal Care Patient Privacy: Your Rights and Our Commitment

Optimal Care Notice of Privacy Practices: This notice explains how your medical information may be used and shared and how you can access it. Please review carefully. To fully understand your rights, we encourage you to read this entire Privacy Policy as well as our Terms of Use (listed below).

Optimal Care is committed to protecting the privacy and security of your personal health information. We are required by law to maintain the confidentiality of your medical records, provide this notice of our legal duties and privacy practices, and notify you if a breach occurs involving your protected health information (PHI).

How We Use and Share Health Information

Your health information may be used or disclosed for the following purposes, as permitted by law:

Treatment
To provide, coordinate, or manage your care, including sharing information among your doctors, nurses, and other healthcare providers.
Example: We may share information with your Physician to plan your care or coordinate follow-up visits.

Payment
To bill and collect payment for the services we provide.
Example: We may send information to your insurance company so they can process claims or verify coverage.

Healthcare Operations
For agency management and administrative purposes, such as quality improvement, staff training, auditing, or accreditation.
Example: We may review Patient records to assess service quality and meet compliance requirements.

Other Situations Where We May Share Information Without Your Authorization

In certain circumstances, we may be required or permitted by law to share your information without your written consent, including but not limited to:

  • Reporting public health risks (such as disease prevention or product recalls).
  • Notifying authorities about abuse, neglect, or domestic violence.
  • Working with oversight agencies for audits, inspections, or investigations.
  • Responding to court orders, subpoenas, or law enforcement requests.
  • Assisting coroners, medical examiners, or funeral directors.
  • Supporting organ and tissue donation efforts.
  • Complying with laws related to workers’ compensation or similar programs.
  • Preventing or lessening a serious threat to health or safety.
  • Supporting national security, military, or law enforcement functions.

Uses Requiring Your Authorization

We will obtain your written permission before using or sharing your health information for reasons not covered in this notice, such as:

  • Marketing communications that result in financial gain to Optimal Care.
  • The sale of your health information.
  • Use or release of psychotherapy notes (if applicable).

You may revoke your authorization in writing at any time.

Your Privacy Rights

You have several rights concerning your health information. You may:

  • Request Restrictions on specific uses or disclosures. We are not required to agree to all requests, but we will honor those we can.
  • Request Confidential Communications by alternative means or locations (e.g., mailing statements to a different address).
  • Access Your Records and receive a copy of your health information in paper or electronic format.
  • Request an Amendment if you believe any information in your record is inaccurate or incomplete.
  • Request an Accounting of Disclosures to learn when your information was shared for purposes other than treatment, payment, or operations.
  • Be Notified of a Breach involving your unsecured health information.
  • Receive a Paper Copy of this notice, even if you’ve already received it electronically.

Our Responsibilities

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We will follow the terms of this notice and will not use or share your information in ways other than those described here, unless you give written permission.

Questions or Complaints

If you believe your privacy rights have been violated or wish to file a complaint, you may contact:

Optimal Care – Privacy Officer
Phone: (517) 212-2006 or (800) 961-7650
Email: cbliss@optimal.care
Mailing Address:
Cathy Bliss
801 Rosehill Rd.
Jackson, MI 49202

You may also file a complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights. There will be no retaliation for filing a complaint.

Changes to This Notice

We may revise this notice at any time. Any updates will apply to all health information we maintain and will be posted on our website and available upon request.

Commitment to Confidentiality

At Optimal Care, protecting your privacy is a fundamental part of the care we provide. All information shared with our team is treated as confidential. If you choose to contact our Compliance Office, you may do so anonymously, and your concerns will be handled with the utmost discretion.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Terms of Use

This document sets forth the Terms of Use (“Terms of Use”), describing the terms and conditions under which you may access and use the Optimal Care website (www.https://www.optimal.care/) (“Website”) and any media, software, communication platforms, programs, applications, products, services, and content, that we expressly adopt or make available (collectively, our “Services”). These Terms of Use constitute a legal binding agreement between Optimal Care and you.

Message Board & Other Public Forums

You may participate in posting on certain message boards, blogs, chatrooms, instant messaging and other public forums. Your participation is voluntary; however, by choosing to post or send a message or blog or otherwise participate in any public forum, you acknowledge and agree that any information or content provided by you may be viewed by the public and will not be treated as private or confidential.

Optimal Care reserves the right to edit or abridge content for any reason and to edit, refuse to post or remove any content submitted by you or others, including content that we believe is offensive, obscene, lewd, violent, harassing, threatening, abusive, illegal, or otherwise objectionable or inappropriate, or to enforce these Terms of Use, the Privacy Policy, any applicable or additional terms, and our applicable rights or those of applicable third parties. Although Optimal Care reserves the right to remove any posting without notice, Optimal Care has no obligation to delete content that you personally may find objectionable or offensive. Optimal Care does not control in real time the information posted via public forum or the Services and as such does not guarantee the accuracy, integrity or quality of such information.

Communication

Optimal Care offers the option to engage with us via SMS text to help keep subscribers updated on donation opportunities, volunteering opportunities, upcoming events, the latest news and engagement opportunities (message and data rates may apply). You can opt-in to Optimal Care SMS text alerts or messaging by replying START to receive mobile text messages upon receipt of request to connect via SMS text message. By  opting in, you are consenting to receive texts, including automated texts, to that number. You can cancel this service at any time. To discontinue receiving SMS text messages from Optimal Care, text STOP within the received SMS text message at any time. After you send the message STOP, you will receive a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us unless you opt in to receive SMS text alerts again. If at any time you forget what keywords are supported, just text HELP within the received SMS text message. After you send the message “HELP,” you will receive a response with instructions on how to use our service, including how to unsubscribe. For additional help or support, please use the contact options on our Contact Us page or call us at 1-800-490-1742. For more information about how Optimal Care respects your right to privacy, view our Privacy Policy.

Privacy Policy Disclosure

Upon completion of consent of usage by opting in, no mobile opt in data (including consent to receive phone numbers) will she shared with any third parties/affiliates for marketing purposes.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.